ICF ETHICAL CONDUCT - Complaint Form Instructions

It is the policy of ICF to provide to a person submitting a complaint inquiry, the following information about the ICF Ethical Conduct Review (“ECR”) process along with an ECR Complaint Form. Please review these instructions carefully, and if you choose to request an ethical conduct review, fill out the attached Complaint Form completely and return it to us. If the instructions for completing the Complaint Form are not followed, it may be returned for compliance.

1. The committee member(s) investigating the complaint, the Ethics & Standards Committee, the IRB and the ICF are not advocates or attorneys for either the Complainant or the Coach, and cannot provide legal advice or counseling to either party.
2. A Complaint Form which is available on the ICFNederland website is to be completed and submitted to the ICF by mail or fax only.
3. Complaints from anonymous sources will not be investigated.
4. The completed Complaint Form will be shared with the Coach named in the complaint.
5. The parties are encouraged to reach a mutually agreed upon resolution, if possible, while the investigation is being conducted. The investigation team will not assist the parties in resolving the disputes.
6. If it is determined that the allegations against an ICF member coach or ICF credentialed coach potentially constitute a breach of the ICF Ethical Standards, the Ethics & Standards Committee will investigate the allegations.
7. If further investigation is warranted, the Complainant and the Coach will be contacted for further information. If no investigation is to be conducted, the Complainant and the Coach will be so notified.
8. Following investigation, if requested by the Coach, a hearing will be held to determine what, if any, breach of ICF Code of Ethics has occurred, and what, if any, remedies or sanctions against the Coach may be appropriate.
9. The investigation will be kept confidential from all persons except the Ethics & Standards Committee, the IRB, the ICF Board, appropriate ICF staff and legal counsel, or such persons as are required by law to receive the information. A written report of the investigation will be prepared and kept in the ICF files.
10. The ICF does not guarantee any specific outcome for the Complainant or the Coach from application of the Ethical Conduct Review policy and procedure, and cannot insist that either of them participate in all or any part of the process. While the parties will be encouraged to mutually resolve the issues giving rise to the complaint, the Ethical Conduct Review process cannot compel that result.

If you have further questions or concerns, please contact:

ICF Staff Liaison
Ethical Standards and Conduct Committee
INTERNATIONAL COACH FEDERATION
2365 Harrodsburg Rd., Suite A325
Lexington, KY 40504
icfoffice@coachfederation.org

Thank you for coming to the ICF website and for your interest in the integrity of the coaching profession.

To send your complaint please fill this form in: Complaint Form